Refund policy

Last updated: August 10, 2026

At Why Shelf, we want you to be completely satisfied with your purchase. If you are not, we are here to help.

Returns

You have 30 calendar days from the date you received your item to request a return. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

To start a return, contact us at support@whyshelf.com with your order number and the reason for the return. We will provide instructions on how and where to send your package.

You will be responsible for paying your own shipping costs for returning your item, unless the item was defective, damaged, or incorrect. Shipping costs are non-refundable.

Refunds

Once we receive and inspect your returned item, we will notify you by email whether your refund has been approved. If approved, your refund will be processed to your original method of payment within 5 to 10 business days. Please note that your bank or credit card provider may take additional time to post the refund to your account.

Non-Returnable Items

The following items cannot be returned:

• Items marked as final sale
• Items that have been used, worn, or damaged by the customer
• Gift cards

Exchanges

If you received a defective or damaged item, or the wrong item, contact us at support@whyshelf.com within 30 days of delivery. We will arrange a replacement or refund at no additional cost to you.

Late or Missing Refunds

If you have not received a refund after 10 business days, first check your bank account again, then contact your credit card company, as it may take some time before your refund is officially posted. If you have done this and still have not received your refund, contact us at support@whyshelf.com.

International Returns

For customers outside the United States, the same 30-day return policy applies. Customers are responsible for any customs duties, taxes, or import fees incurred when returning an item, unless the return is due to our error.

Contact Us

Why Shelf
Email: support@whyshelf.com
Phone: +1 559 508 2300