Shipping policy

Last updated: August 10, 2026

Thank you for shopping with Why Shelf. This Shipping Policy explains how we process and ship your orders.

Order Processing

All orders are processed within 1 to 3 business days after payment confirmation. Orders are not shipped or delivered on weekends or public holidays. If we experience a high volume of orders, processing may be delayed by a few days, and we will notify you by email if there is a significant delay.

Shipping Rates and Delivery Times

Shipping charges for your order will be calculated and displayed at checkout.

  • United States: 5 to 10 business days after processing
  • Europe: 7 to 15 business days after processing
  • Other International Destinations: 10 to 20 business days after processing

Delivery times are estimates and may vary due to carrier delays, customs processing, or other circumstances beyond our control.

Customs, Duties, and Taxes

For international orders outside the United States, your order may be subject to import duties and taxes, which are levied once the package reaches your country. Why Shelf is not responsible for these charges. They are the responsibility of the customer and are collected by the shipping carrier or relevant customs authority.

Order Tracking

Once your order ships, you will receive a confirmation email with a tracking number so you can monitor its progress.

Lost or Stolen Packages

Why Shelf is not responsible for packages that are lost or stolen after delivery has been confirmed by the carrier to the address provided at checkout. If your tracking shows delivered but you have not received your package, please contact your local carrier first, then reach out to us at support@whyshelf.com.

Incorrect Address

Please double check your shipping address at checkout. Why Shelf is not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, contact us immediately at support@whyshelf.com so we can attempt to correct it before the order ships.

Contact Us

Why Shelf
Email: support@whyshelf.com
Phone: +1 559 508 2300